IF YOU ARE CALLING AND ASKING ABOUT AN APPLICATION YOU HAVE SUBMITTED:
  • PLEASE NOTE THAT WE ARE EXPERIENCING A HIGHER CALL VOLUME THAN NORMAL.
  • IF YOU HAVE PROVIDED ALL INFORMATION, APPLICATIONS ARE PROCESSED IN THE ORDER THEY HAVE BEEN RECEIVED.

Coronavirus (COVID-19) Updates

  • Energy appointments are by phone
  • We are still available to work with you.  Please 'Contact Us' with any questions or by phone, 541-276-1926.
The Energy Department is responsible for the management and administration of our services to low-income Oregonians residing in Umatilla, Morrow, Gilliam, and Wheeler counties.  Services include:
  • Low-Income Home Energy Assistance Program
  • Case Managed Energy Assistance
  • Shut-off Utility Assistance
  • Weatherization
  • Home Energy Education

Low-Income Home Energy Assistance Program

The Low Income Home Energy Assistance Program (LIHEAP) and energy assistance programs are available to aid income eligible households.  The type of energy assistance may include electricity, natural gas, oil, propane, and wood depending on the availability of funds.  Energy assistance is provided in Umatilla, Morrow, Wheeler, and Gilliam counties.
LIHEAP provides income eligible households a one-time payment issued to their energy vendor to help offset the high cost of energy during the heating season.

In order to apply for energy assistance, consumers will be asked to provide:
  • Information for all household members, including name, date of birth, social security number, contact and residence information, level of education, etc.
  • Proof of income for the previous month and identification for all household members 18 and older.
  • Copy of current heating and electric bill
  • Copy of past due notice or shut-off notice from the utility provider if applicable

Apply for Energy Assistance

The Energy Assistance Program is not currently available to the general public. 

We hope to have updated information about Energy Assistance around the first of December.
Photo by Jennifer L Rehmel
For more information on these programs call 541-276-1926.
What to bring to your Energy Appointment*
*Appointments are not a guarantee of assistance
 
YOU MUST BRING THE FOLLOWING TO YOUR APPOINTMENT:
Check each item below to make sure you have gathered all info, If not you will be RESCHEDULED. If you cannot make it please call to cancel or reschedule.               
  • STATE ISSUED PICTURE ID for household members 18 or older & Social Security Cards for everyone in the home.  
  • INCOME: Proof of all household income for the previous calendar month. Example: pay stubs, current gross benefit Letter for Social Security/pension/VA, unemployment, child support, TANF, rentals, alimony, workers comp, side jobs etc.
    • Income for: ______________
    • *NOTE: ANYONE WORKING SEASONAL WORK, OR SELF-EMPLOYED MUST BRING IN RECENT TAX RETURNS*
  • Anyone 18 or older with no income and NOT in High School MUST come fill out a zero income Form (DHI). Anyone 18 and older still in High School will need to provide current year enrollment form.
  • CURRENT ELECTRIC & HEATING BILL (gas, oil, propane, wood, pellets).  MUST BRING RECEIPTS
NOTE: All utility bills must be in adult household member’s name. The account holder (or the customer’s authorized agent for the utility or fuel vendor) must sign the energy application.  If heat is included in the rent or in the landlord’s name you must bring in a copy of your recent rental agreement.

Pendleton area: (1-800-752-1139 or 541-276-1926)
Hermiston/Milton/Morrow/Gilliam & Wheeler Counties: (1-800-214-4776 or 541-289-7755)

Shut-off Utility Assistance

Energy assistance programs are available to aid income eligible households with electricity, natural gas, oil, propane and wood. Payments are issued directly to vendors depending on the availability of funds.

Households seeking energy assistance will be asked to provide:
  1. Information for all household members, including, but not limited to: Name, Date of birth, social security number, contact and residence information, level of education, etc.
  2. Proof of income for the previous month for all household members, 18 & older
  3. Copy of identification and social security card for all household members, 18 & older
  4. Copy of current utility bill and heating vendor bill
  5. Copy of past due notice or shut-off notice from utility provider

Weatherization

Visit our Weatherization page here

Home Energy Education

CAPECO has an Energy Educator on staff who provides public workshops and in-home services which instruct people on how to save energy.  Energy Education programs promote self-awareness of how to control energy usage in the home through conservation, installation of self-help materials, and modifying consumption.  Our Energy Educator may also be able to provide and/or install basic weatherization materials to income-eligible households.  These may include but are not limited to: plastic window cover kits, a low-flow shower head, sink aerators, door sweeps, and outlet seals.

To obtain energy education, please Contact Us or call 541-276-1926.

Emergency Broadband Benefit

The Federal Communications Commission (FCC)’s Emergency Broadband Benefit launched on May 12, 2021. This benefit provides a discount of $50 per month for eligible low-income households or $75 per month for households on Tribal lands to cover internet bills, as well as discounts on some devices. This program can also be combined with Lifeline benefits. The FCC has announced that eligible households can apply for the program in three ways:
  1. Contact participating broadband providers directly to learn about their application process.  
  2. Visit GetEmergencyBroadband.org to apply online and to find participating providers.
  3. Call (833) 511-0311 for a mail-in application, and return it along with proof of eligibility to: Emergency Broadband Support Center, P.O. Box 7081, London, KY 40742.